Your Service Team

As a customer, you have a single point of contact, available via direct phone line and email who is familiar with your business and your payroll set-up. Is your business growing? As you add services, we add more staff to your service team, not move you to another specialist.

Get the answers you need

Need assistance with a manual check, bonus payroll, or adding a new hire? Your designated payroll client manager and support team is equipped with the knowledge they need to serve your business. No call center or different contact everyday, no searching for the answer or hoping for a timely reply.

Customer Support

Customer satisfaction is the heart of Payroll Systems operations. With weekly service team collaborations to share knowledge and train on upcoming compliance changes, our client managers and support staff dedicate their workday to serving your account with accuracy and timeliness.

Your Feedback Matters

Every month we engage our clients to receive additional feedback on our service and software. Your ratings and comments drive our continuous process of improvement, all to exceed your expectations, year after year.

What our clients say about us...

“It’s like we have a payroll person in our office—someone who knows our company. This makes my job so much easier. We get to work with the same person consistently who really understands our business. We first chose Payroll Systems because they could get us up and running on their payroll system quickly, which they did. Over the past fourteen years we’ve extended their involvement with us to include benefits administration and HR information systems. They’ve continued to provide excellent service throughout.”

—Large Engineering Company

96% Client Retention Rate

What’s New & Good to Know

What is ACA?

The Affordable Care Act (ACA)—also known by its unofficial name, ObamaCare—is the US health reform legislation signed into law by President Barack Obama in March of 2010. The law contains hundreds of provisions that address different aspects of healthcare, and for employers impacts payroll reporting, benefits management, human resources, requiring mandatory IRS reporting and continuous monitoring of informational updates.

Does the ACA apply to your business?

If your business has 50 or more full-time employees and equivalents (FTEs), then you are subject to Employer Shared Responsibility provisions including:

  • Filing annual information returns
  • Reporting aggregated health care costs on employee W-2s if issued 250 or more W-2s the previous year