Client Spotlight – The Floor Store

The Floor Store was founded in 1983, after a married couple went through a very challenging experience remodeling their home. It has since expanded to a total of 9 locations around Northern California including: Richmond, Concord, Dublin, San Francisco, San Rafael, Santa Rosa, San Carlos, Sunnyvale, and Pittsburg.

What really makes The Floor Store special is that they are still a family-owned and operated business with over 150 employees (and growing!) The husband and wife who founded The Floor Store maintain a substantial involvement by making frequent visits to each store front.

Their quick and steady growth can be attributed to keeping customer satisfaction their number one focus. The Floor Store has been “Diamond Certified” for 9 consecutive years – this means, they have a customer satisfaction rating of 98% or higher! Not only do they keep their customers happy, but their employees too. Employee loyalty is extremely present as many of their associates have stayed with the company since the very beginning.

We spoke with Jamie Richards, The Floor Store’s HR Generalist, to grasp a better understanding of the growth of the company and the challenges Human Resources has faced along the way. As the company continues to scale, the number of employees under payroll becomes more difficult to manage.

“Having worked previously with other organizations where payroll processing was a part of the job, using Payroll Systems has made it so easy. They are a great partner to work with, and their services allow us to focus on employee development and the company vision,” she says, “We’ve been using [Payroll Systems’] payroll services, but I recently engaged Time Works Plus for our Time and Labor Management. The transition was so seamless. We’ve received positive feedback from employees. Even our IT department said it was the best time clock system they had ever seen.”

Some of the products The Floor Store offers are carpet, hardwood, laminate, stone, tile, luxury vinyl, rugs, and more recently, countertops. CEO and Founder, Larry Flick, has extensive knowledge in the flooring industry as he grew up with plenty of exposure to the carpet and textile industries.

Looking ahead, one of the main goals of the company is to offer more products and expand into additional markets. Implementing an “at-home” option where The Floor Store representatives bring the showroom to the customer rather than the customer visiting the showroom is in the works!

And although you can’t order their products online, The Floor Store’s website is vastly informative. Questions about installation of the flooring, how to maintain it, and helpful tips to choose the best flooring option for your needs are all addressed.

Visit their website to find a showroom nearest you!

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