We sat down with Mark Hull, the Funeral Director at Hull’s Walnut Creek Chapel, and discussed how his family has continued to carry out the same compassion and kindness that his grandparents established over 100 years ago.
The Hull family has been providing cremation, burial, entombment, and out-of-state shipping arrangements for four generations. The business was founded by William and Myrtle Hull. William was an embalmer in the U.S. Army during WWI. Upon returning, he landed a job in San Francisco with a local mortuary and eventually bought his own in Berkeley. The business was a success and expanded to Reno, Placerville and finally, in 1949 they opened their current location in Walnut Creek. William and Myrtle retired in 1963 after selling the first three locations and left the Walnut Creek location to their family.
“The best part of doing all of this is meeting and getting to know families, this is really a customer service business. It is not really about merchandise so much as it once was. In that capacity I have a chance to meet a lot of really great people” Said Hull.
Since the pandemic hit, they’ve been deemed an essential business from the start and have been lucky enough to not have dealt with any direct impact to their operations. Hull explained that they have long been accustomed to contagious exposure and have always been familiar with necessary safety and cleanliness procedures- they simply heightened those to keep up with the current pandemic.
Similarly, they have always been very adaptive to all the changes in the industry that the business has faced along the way. They once mainly focused on casketed burials but as times have changed and traditions evolved, they have seen a bigger shift over to cremation. Now, they are one of the few funeral homes that operate a crematory on-site. They have made customer service a priority over the years by listening and adapting to the needs within their community.
Hull’s Walnut Creek Chapel has always maintained a philosophy of simply working hard to take care of people in a tough time and through the years have seen families return to express their gratitude.
You know it’s a positive-negative that we are aiming for, this is a bad experience for most folks and we often catch them at maybe one of the worst times of their lives” Hull continued, “For them to come back to us and be appreciative and positive, is rewarding.
After all of these years, they continue to operate with an intimate group of eight employees. They have been a client of Payroll Systems for several years and use our Payroll & HR support services. “It has been terrific working with Payroll Systems even after all of this time. I’ve never had any issues and it has been very convenient and professional.” Said, Hull.
For more information on Hull’s Walnut Creek Chapel, you can find them here.