Back in 2004, Keith Beck received an unexpected phone call from his father to let him know that his mother had fallen and broken her hip. Keith was in California at the time and his parents were all the way in Texas. After the call, he immediately got on a flight to Dallas and then made a three-hour drive to get to his parents just in time to see his mom before her surgery.
Following the incident, Keith and his family had some tough decisions to make. He finally convinced his parents to move into a nursing care facility. But even after that decision was made, there was still their family ranch that needed to be sold and sorted. It was a huge life changing event that many others like Keith and his family may go through at some point.
The whole ordeal led him to question a lot about his life and that eventually led him to opening Visiting Angels in Livermore, CA.
“I decided that I wanted to be kind of an instrument in helping adult children with elderly parents to find some kind of help when they find themselves in a situation like I was in.”
He started searching for home healthcare franchises and decided on Visiting Angels after doing his due diligence. He started from ground zero, no employees, no clients and 15 years later, they have close to 70 employees and about 50 clients.
“For the last few years, we really have had a hard time finding an employee base to accommodate the inquiries. We have actually had to turn down clients right and left just because we don’t have enough employees.”
Visiting Angels consider themselves assistants to activities of daily living. They offer a large variety of services to clients that are non-medical. This includes tasks such as, meal planning, meal prep, shopping, laundry, linen changes etc., as well as the more difficult challenges that involve hygiene care, bathing, and toileting and companionship.
“We try to select the correct caregiver per the client’s needs, whatever those may be. When a care giver takes a client, we want that caregiver to keep that client long-term.”
They do everything they can so the initial match between client and caregiver sticks. A caregiver can have more than one client, but that just means that they are on a set schedule between their multiple clients.
“In the last five or six years I have not advertised my business at all. One of the reasons for this is that we have such great reviews online, that people select and seek us out on their own.”
In addition, Visiting Angels is a proud recipient of the Best of Homecare Award, three years running- an award given only to the top five percent home care agencies in the U.S.
Visiting Angels has been a client with Payroll Service since 2019. They use our payroll services and job costing reporting tools.
“Payroll Systems has been a great partner. They worked with our custom timekeeping software to allow employee hours to be quickly imported into payroll each pay period. Previously this was a 2-day process. Our HR is complex enough with employees at different locations, any way we can simplify things is appreciated. ”
If you or someone you know, could use the help that Visiting Angels has to offer, you can reach out to them here.